Return and Refund Policy

At Northstep Gear, we want you to feel confident about your purchase. Please review our return policy below before requesting a return.

Returns

You may request a return within 14 calendar days after your order is delivered.

To be eligible for a return, the item must be:

• Unworn and unused

• In the same condition in which it was received

• Returned with all original tags and accessories

• In its original packaging

• Accompanied by the order number or other proof of purchase

Shoes may be tried on indoors on a clean surface. We cannot accept items showing signs of outdoor wear, extended use, creasing, stains, damage, odors, or missing packaging.

Starting a return

To request a return, email info@northstepfootwear.com within 14 days after delivery. Please include:

• Your full name

• Your order number

• The item you wish to return

• The reason for your return

• Photographs if the item is damaged, defective, incorrect, or shows signs of prior use

We request a reason so that we can process your return and improve our products and service. Where applicable law gives you the right to return an item without providing a reason, that right will be respected.

If your return is approved, we will provide instructions for sending it to:

Northstep Gear
54 State St
Albany, NY 12207
United States

Please do not send an item back before receiving return approval and instructions from us. Items returned without authorization may not be accepted.

Return shipping

Customers are responsible for return shipping costs. We do not provide prepaid return labels.

We strongly recommend using a trackable shipping service and retaining your shipping receipt until your refund has been completed. Northstep Gear is not responsible for return packages that are lost, damaged, or misdirected in transit.

If an item is damaged, defective, or incorrect, return-shipping costs will be handled as required by applicable consumer-protection law.

Damaged, defective, or incorrect items

Please inspect your order promptly after delivery.

If your item arrives damaged or defective, or you receive the wrong item, contact info@northstepfootwear.com within seven calendar days after delivery. Include your order number and clear photographs of:

• The item

• The original packaging

• The shipping label

• The damage, defect, or incorrect product

We will review the issue and contact you with the next steps. This reporting period does not limit any mandatory rights available to you under applicable consumer-protection law.

Final Sale items

Any item discounted by more than 30% from its original listed price is automatically considered Final Sale, whether the discount is applied through a sale price, promotional code, automatic discount, or other promotion.

Final Sale items cannot be returned or exchanged for a change of mind, sizing issue, fit preference, or ordering error.

Items discounted by exactly 30% are not automatically Final Sale unless they are otherwise clearly marked as such before purchase.

Final Sale restrictions do not apply when an item arrives damaged, defective, incorrect, or materially different from its description, or when applicable law provides a mandatory right of return.

Gift cards are also nonreturnable except where required by law.

Exchanges

Please contact info@northstepfootwear.com if you would like a different size or item. We will review the request and provide the available options by email.

Replacement products are subject to availability and current pricing.

Items designated as Final Sale, including items discounted by more than 30%, are not eligible for exchange except where required by applicable law.

Refunds

We will notify you after we receive and inspect your return. We will also inform you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund to your account.

Original shipping charges are nonrefundable unless the return results from our error or applicable law requires otherwise. Return shipping costs are also nonrefundable.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact info@northstepfootwear.com.

If a chargeback or payment dispute is open for the transaction, we may be unable to issue a separate refund while the funds are held by the payment provider. Any agreed refund will be processed after the dispute is officially cancelled or closed and the funds become available to us.

European Union and European Economic Area customers

Consumers receiving eligible online orders in the European Union or European Economic Area generally have the right to withdraw from the purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, email info@northstepfootwear.com within the applicable withdrawal period. We will provide return instructions.

Unless Northstep Gear agrees to cover the cost or applicable law requires otherwise, the customer is responsible for the direct cost of returning an unwanted item.

Final Sale restrictions do not override mandatory withdrawal rights or legal protections for products that are faulty, incorrect, or not as described. Refunds for eligible withdrawals will be handled within the time required by applicable law.

Other mandatory consumer rights

Because Northstep Gear sells internationally, customers may have additional rights under the laws of their country, state, province, or territory.

Nothing in this policy excludes, restricts, or replaces consumer rights that cannot legally be waived.

Contact us

For return or refund questions, contact:

Northstep Gear
54 State St
Albany, NY 12207
United States

Email: info@northstepfootwear.com

Customer-service hours: Monday through Friday, 10:00 a.m. to 5:00 p.m. Eastern Time, excluding United States federal holidays.

We aim to respond within two business days.